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Terms & Conditions
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International Orders

For International orders to be shipped outside of Canada or the Continental USA, please send an email request for a quote.

Shipping Cost

Shipping cost is calculated by weight and destination at Checkout page before payment. Parcels will be sent by Canada Post.

Credit Cards Accepted

The payment transaction willl be processed through PAYPAL. No PAYPAL account is necessary when paying by credit card. Direct payment can also be made through your PAYPAL account.

 
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I couldn't ask for a better transaction. I recieved a quick response from Mei, for all my questions. She was very fast, friendly, and pleasant to deal with. Thank you so much Mei!

• Greg - 2 Jul 2012
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Terms & Conditions

PURCHASES:

  • We accept only Mastercard or Visa credit cards for payment processed through Paypal.
  • We accept direct payments through Paypal.
  • We normally accept only orders from Canada and ship to addresses in Canada  through this website
  • For all other destinations outside Canada, please email for a quote.
  • Applicable Canadian taxes are applied to orders shipped to addresses in Canada.
  • No taxes are applied to orders shipped to addresses outside Canada.

 

Customs, Duties, and Taxes
Customers are responsible for assuring that the product can be lawfully imported to the destination country. When ordering, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Purchases may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information

 

RETURN AND REFUNDS:

We follow strict guidelines in inspecting the quality of our products before we ship it. So we encourage our customers to inspect the item thoroughly after receiving it. We will issue you a refund (excluding shipping) to your credit card for the price of any item that you return provided you return the item within the applicable money back guarantee time frame (7 day return policy ). You have to return it in its original condition and packaging, upopened and unused. A minimal 10% restocking fee may apply. The customer is responsible for all return shipping costs.

No refunds or exchanges will be issued for Buckwheat Hulls, Pillows or bedding due to health risks.

All returns mailed to us as "returned to sender" will be charged to your account.  We guarantee and stand behind all of our products; however, we are not liable for any charges related to returning of products.  Kindly pay the Post Office or your carrier company when returning products back to us.  For your security, insure your returns.

Please get a return authorization, by emailing the order number and item description to: orders@vmaystore.com

No returns will be accepted without a return authorization.

 

SHIPPING:

We ship by Canada Post  with a delivery time of 2-14 days, depending on the destination.

Most orders in stock are shipped between 1 and 2 business days. If an item is not in stock, we will notify you and provide a reasonable expectation level as to when these items will be received.

Our shipping rates to Canada are as follows:

To Canada and USA:

Calculated by shipping weight.

  

Incorrect Shipping Address

Please make sure that you input a valid shipping address in your order form. We strongly recommend you double check your order information before submitting the order. Any mistake may cause the non-delivery of the product (since the package can't be returned to sender) and will be at the expense of the customer. If after you have placed your order, you notice that the address was specified incorrectly, please contact us as within 12 hours to inform us by phone or email.

 

 Disclaimer of Warranties and Limitation of Liability:

This site is provided by VMAYStore on an “as is” and “as available” basis. VMAYStore makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, VMAYStore disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. VMAYStore will not be liable for any damages of any kind, except where such liability is specifically assumed in these terms and conditions, arising from the use of this site, including, but limited to direct, indirect, incidental, punitive, and consequential damages